Terms of Use

These Terms of Use ("Terms") are an agreement between Edstreet Private Limited ("REO360", "we", "us"), and you. They cover the REO360 website, web app and mobile apps (the "Service").

"School" means the school, trust or institution that subscribes to the Service. "User" means anyone who signs in, including staff, parents, guardians and pupils.

By using the Service you agree to these Terms. If you are accepting for a School, you confirm that you have authority to bind it. If a School has signed an order or agreement with us (an "Order"), the Order takes priority over these Terms where they differ.

REO360 is school management software provided online. It covers the modules included in the School's plan, for the period in its Order. We may improve or change features over time, and we will not materially reduce a School's core functions during a paid term without notice.

Some features depend on third parties, such as payment gateways and SMS and WhatsApp providers, or on settings a School must enable. Their availability can vary by School.

• Schools create and manage accounts for their staff, guardians and pupils. Pupils cannot register themselves.
• You must give accurate information, and keep your phone, one-time codes and PIN private. Sign-ins are personal and must not be shared.
• You are responsible for activity under your sign-in. Tell your School or us at once if you suspect misuse.
• When you are added to a School, you will be asked to confirm the link. If it is not you, choose "not me" and the School will be told.
• Schools must remove access promptly when a staff member leaves or a guardian's access should end.

Pupils use the Service under the authority of their School and the supervision of a parent or guardian. A parent or guardian who allows a child to use the Service accepts these Terms for that child and is responsible for the child's use outside school.

The School is responsible for:

• The accuracy and lawfulness of everything it enters in the Service.
• Giving the notices and obtaining the consents the law requires, including verifiable parental consent for children where required.
• Deciding who has access, and setting roles and permissions appropriately.
• Responding to requests from parents, pupils and staff about their records.
• Its fee policies, refunds, academic decisions and communications with families.
• Complying with the laws and board rules that apply to it.

You must not:

• Try to access another person's account, or another School's data.
• Probe, disrupt or overload the Service, or get around its security or limits.
• Upload anything unlawful, harmful, abusive, defamatory or infringing, or any malicious code.
• Harass or harm anyone, especially a child.
• Send messages that a family has opted out of, or use the Service for unrelated promotion.
• Store data unrelated to running the School.
• Copy, resell, reverse engineer or scrape the Service, or use it to build a competing product.

The School pays the fees in its Order. Unless the Order says otherwise, fees are charged in advance for each term of the subscription, are payable within 30 days of invoice, and are non-refundable. Prices on our website are indicative. The Order sets the fees that apply.

Fees exclude GST and other taxes, which are charged as applicable. SMS and WhatsApp message charges and payment gateway charges are separate from subscription fees.

If a free trial is offered, it runs for the stated period and ends automatically unless the School takes up a plan. If an invoice remains unpaid after a reminder, we may suspend access until it is paid. Parents, pupils and staff are not charged by REO360 for using the Service.

Parents pay school fees through a payment gateway connected to the School's own account. The money goes to the School. REO360 does not receive, hold or settle fee payments, and is not a party to the arrangement between the School and the parent.

Fee amounts, due dates, concessions, late charges and refunds are decided by the School. Please take any fee or refund question to the School. Payments are also subject to the gateway's and your bank's terms. We are not responsible for failures or delays caused by a gateway, bank or payment network, but we will help the School look into a problem.

As between REO360 and the School, the School owns the data it puts into the Service ("School Data"). We process School Data only to provide the Service, on the School's instructions, and as the law requires. We do not sell it or use it for advertising or to train AI models.

We will keep School Data confidential, apply reasonable security safeguards, and tell the School without undue delay about a personal data breach affecting it. Our Privacy Policy explains how personal data is handled, and forms part of these Terms.

We may use aggregated information that identifies no person or School to run and improve the Service.

REO360 and its licensors own the Service, including its software, design, logos and content. We give the School and its Users a limited, non-exclusive, non-transferable right to use the Service for the School's own purposes during the subscription. If you send us suggestions, we may use them freely.

The Service can link to or work with services we do not run, such as payment gateways, messaging networks, online meeting tools and outside forms. Those services are governed by their own terms, and we are not responsible for them.

We work to keep the Service available and reliable, but it may sometimes be interrupted for maintenance, updates or reasons outside our control. Any specific service levels are those stated in the School's Order.

Support is available Monday to Friday, 10:00 AM to 6:00 PM IST, at hello@reo360.in or +91 80828 43033. We aim to reply within one working day.

We back up data daily, but Schools should keep their own exports of records they cannot afford to lose.

Each party will keep the other's non-public information confidential, use it only for the purposes of these Terms, and protect it with reasonable care. This does not apply to information that is public, independently developed, or lawfully received from someone else, or that the law requires to be disclosed.

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and uninterrupted or error-free operation.

REO360 is a tool. Academic results, attendance decisions, fee calculations, notices and counselling are the responsibility of the School and its staff. REO360 does not provide medical, counselling, legal or financial advice. In an emergency, contact the School or the appropriate emergency service directly.

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue or goodwill.

REO360's total liability arising out of the Service, in any twelve-month period, is limited to the subscription fees the School paid for the Service in the twelve months before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited by law, or to a party's fraud. They also do not limit the School's obligation to pay fees.

The School will indemnify REO360 against third-party claims arising from School Data, the School's breach of these Terms or the law, or the School's dealings with parents, pupils and staff, including fee and refund disputes.

REO360 will indemnify the School against third-party claims that the Service, used as permitted, infringes that party's intellectual property rights.

The indemnified party must give prompt notice of the claim and reasonable cooperation.

A subscription runs for the term in the Order. Either party may end it by written notice if the other materially breaches these Terms and does not fix the breach within 30 days of being told.

We may suspend access, for a School or a User, where needed to protect the Service or other people, to stop misuse or to comply with the law. We will restore it once the issue is resolved. A School can remove a User's access at any time.

When a subscription ends, the School has 30 days to export its data, and we will help it do so on request. After that, we will delete School Data from the live system within 90 days, unless the School instructs us otherwise or the law requires us to keep it. Backups expire on their normal cycle of about 30 days.

Sections that by their nature should survive, including data, confidentiality, liability, indemnity and governing law, continue after termination.

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, government action, or failures of power, internet, cloud or telecom services. This does not excuse an obligation to pay fees already due.

We may update these Terms from time to time. We will change the date at the top of this page and give Schools at least 30 days' notice of material changes. Continuing to use the Service after a change takes effect means you accept it. A School that does not accept a material change may end its subscription before the change takes effect.

You may not transfer these Terms without our written consent. We may transfer them as part of a merger, sale or reorganisation of our business. If a provision is found to be unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver of it. These Terms and any Order are the entire agreement between the parties on this subject. Notices to us go to hello@reo360.in, and notices to a School go to its registered contact.

These Terms are governed by the laws of India. The parties will first try to settle any dispute through good-faith discussion for 30 days.

A dispute that is not settled will be referred to a sole arbitrator appointed by the parties under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Mumbai, and the language is English. Subject to this, the courts at Mumbai, Maharashtra have exclusive jurisdiction. Either party may ask a court for urgent interim relief.

Edstreet Private Limited (REO360), Mumbai, Maharashtra, India. Email hello@reo360.in or call +91 80828 43033.